Complaint in review
HELP!!! Galactix.io literally stole my deposit!!!
I made a crypto transfer more than 12 hours ago, and the money is still not credited to my balance! What kind of scam is this?!
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12 comments
SpinMasterFlex
Mar 30, 2026
Complaints.casinoMar 30, 2026TeamHello, SpinMasterFlex. Please specify your login at the Galactix.io casino and the exact time when the transaction was made. Also describe how you contacted the casino support and what response you received from them.
SpinMasterFlexMar 30, 2026AuthorMy nickname is SpinMasterFlex. The email is the same as here. The transfer was made yesterday at around 10 PM. I wrote to them in live chat — there’s some kind of bot sitting there that keeps repeating the same thing: “Blockchain transactions may take time.” What time?? 12 hours for Litecoin?? It takes 5 minutes to confirm! I wanted to play a new slot from Pragmatic, but instead I’m sitting here without money and in a terrible mood.- Complaints.casinoMar 30, 2026TeamWe understand you. In order for us to send an official request to the casino, please provide the transaction hash (TxID) and, if possible, a screenshot from your crypto wallet showing this transfer.
- SpinMasterFlexMar 31, 2026AuthorNo problem, I have everything. Hash: M-tcnym2VpE7Jq4Vp4qYJ3YdFw9zK8bL6 Here’s the screenshot — you can clearly see everything: their wallet address, the amount, and the time. [Attached file: LTC_transaction_proof.png]
- SpinMasterFlexMar 31, 2026AuthorAnd here’s another screenshot of their useless support, where they just keep ignoring me in a loop.
- Complaints.casinoMar 31, 2026TeamThank you for providing the evidence. We have received all the necessary information. We will send an official request to a representative of Galactix.io to clarify the status of your transaction. This usually takes 24 to 72 hours. Please wait.
- SpinMasterFlexApr 1, 2026AuthorAlright, I’ll wait. I hope you can put some pressure on them.
- Complaints.casinoApr 1, 2026TeamHello, SpinMasterFlex. Unfortunately, we have not yet received a response from the casino representative. We have just sent them a follow-up notification regarding your issue. If no response is received within the next 48 hours, we will be forced to consider assigning this complaint the status “Unresolved,” which will negatively affect the casino’s rating.
- SpinMasterFlexApr 1, 2026AuthorYeah… great service. Thanks for keeping me updated. I’ll wait.
- SpinMasterFlexApr 2, 2026AuthorI just logged into my account — the money is there! Thank you so much, guys from Casino Complaints! I’m absolutely sure that without your push, they would’ve been “searching” for my transaction for another week. I honestly have no words.
- Complaints.casinoApr 2, 2026TeamExcellent news, SpinMasterFlex! We are glad that your deposit has been successfully credited. Thank you for informing us. We are closing this complaint with the status “Resolved.” If you encounter any other issues, feel free to contact us again.
- SpinMasterFlexApr 2, 2026AuthorDefinitely — next time, straight to you. Thanks again!