A real problem deserves a human response.
Meet the people who work on complaints, check casino information and build the tools that keep the conversation together.
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The Complaints.Casino team
Each profile explains a person's role and responsibilities. Read the sources and outcome of a case alongside the name behind it.
Artur Latypov
FounderProject direction and player support
Responsibilities & published work →Daniel Moreau
Casino Dispute AnalystCasino disputes and supporting records
Responsibilities & published work →Klena Kalchenko
Player Support & ComplaintsComplaint conversations and player assistance
Responsibilities & published work →Lukas Weber
Casino Complaints AnalystComplaint records and casino responses
Responsibilities & published work →Marta Kowalska
Complaints Resolution ExpertOutcomes and complaint follow-up
Responsibilities & published work →Nailya Kamaletdinova
Player Support & ComplaintsPlayer assistance and complaint follow-up
Responsibilities & published work →Oleg Gorlachov
Casino ExpertCasino information and complaint history
Responsibilities & published work →Oleksii Kalchenko
SEO & Website DevelopmentSearch, information structure and web development
Responsibilities & published work →Sofia Marin
Player Dispute SpecialistPlayer disputes and relevant evidence
Responsibilities & published work →Vladislav Krasnolutskiy
Developer & Technical SpecialistWebsite functionality and technical operations
Responsibilities & published work →Independent, and clear about our limits.
Complaints.Casino is funded by its founders. Submitting a complaint is free. We currently receive no advertising or affiliate revenue. We can help document a dispute and seek an answer; we cannot guarantee a casino response or refund.
Our editorial standards →Contact the team →