Complaint in review
Need for Spin is not fulfilling its own promotions!
Hello! Need for Spin is not fulfilling its own promotions! They had an offer last week: place a bet of $20 or more on any cricket match and receive 50 free spins in the slot Sweet Bonanza. On Friday, I placed a $25 bet on a match involving Mumbai Indians. The bet was settled with no issues. Today is already Monday - 4 days have passed, and there are still no free spins on my account!
I have contacted their support service three times. Each time they reply with the same thing:
“The bonus is credited automatically, please wait” or
“We have created a ticket for the technical department.”
Nothing is happening!
288 views
5 comments
LuckyRavi90
Feb 23, 2026
Complaints.casinoFeb 23, 2026TeamHello, LuckyRavi90. We are sorry to hear that you encountered an issue while receiving a bonus. Thank you for providing the screenshot. In order for us to officially contact the casino, please provide your player ID at Need for Spin.
LuckyRavi90Feb 23, 2026AuthorMy ID: 98451321 It’s not about the money, it’s about the principle. Why run promotions if you are not going to give out the rewards?- Complaints.casinoFeb 23, 2026TeamThank you. We have received your ID. We have sent an official request to Need for Spin, outlining all the details of your issue. We will keep you informed of any updates.
- LuckyRavi90Feb 23, 2026AuthorWow, that was fast. I have just received a message in my casino account inbox from a support manager. He apologized for a technical error in crediting bonuses for that promotion. My 50 free spins on Sweet Bonanza are already on my account. As an apology, they even gave me a small promo code for a free bet. Thank you very much for your help! I had already thought that I would never hear back from their “technical department.”
- Complaints.casinoFeb 23, 2026TeamGreat news, LuckyRavi90! We are glad that the casino responded promptly to our request and not only credited the deserved bonus, but also showed additional goodwill. Since the issue has been resolved, we are closing this complaint with the status “Resolved.”