Complaint refunded
Wild Tokyo Casino simply appropriated my deposit
Wild Tokyo Casino simply appropriated my deposit. Three days ago, on September 26, I made a €200 deposit via Trustly. The money left my bank account instantly, the transaction was successful. But my casino balance is still zero!
I have been communicating with their live chat for three days. They respond like robots:
“Please wait,”
“We have forwarded the information to the finance department,”
“Check with your bank.”
My bank has confirmed that the funds were successfully transferred to the recipient! I have all the proof. They simply do not want to credit my money!
Here is a screenshot from my online bank clearly showing the debit in favor of Wild Tokyo.
307 views
5 comments
Benny_VDB
Feb 23, 2026
Complaints.casinoFeb 23, 2026TeamHello, Benny_VDB. We are very sorry to hear about your problem. Issues with uncredited deposits can indeed be very unpleasant. In order for us to officially contact the casino on your behalf, please provide the email address you used to register at the casino.
Benny_VDBFeb 23, 2026AuthorI hope you can influence them, because their support is completely useless.- Complaints.casinoFeb 23, 2026TeamThank you, Benny. We have received your details and reviewed the screenshot. We have sent an official request to Wild Tokyo Casino, describing your issue and attaching the evidence. We usually allow the casino up to 96 hours to provide a public response in this thread. Please wait.
- Benny_VDBFeb 23, 2026AuthorWow, it worked! About an hour ago I received an email from Wild Tokyo support. Completely different tone compared to the chat. They apologized for a technical delay and said there was some kind of malfunction between their system and Trustly. I just logged into my account, and the €200 is already on my balance! They even added 20 free spins as an apology. Thank you so much for pushing them! I was sure this would drag on for weeks.
- Complaints.casinoFeb 23, 2026TeamGreat news, Benny_VDB! We are glad that your issue was promptly resolved after our intervention and that the casino showed goodwill by adding a bonus. Since the funds have been credited to your balance and the issue has been resolved, we are closing this complaint as “Resolved.” Thank you for contacting us.