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Casino Does Not Pay Out Money? We will help you make a complaint and return the winnings
Team
Hi, my name is Tom!
I'm a player like you, and I've seen everything in 10 years of playing in casinos. Do you know that feeling when the casino starts dynaming with the payout? I'm tired of it. Therefore, I created this site with the same guys as me. Here we help each other to collect their honestly won money.
Have you not been paid again?
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Complaints
17 total
cheated
in review
refunded
slandered
new
7
4
2
3
1
Our project, Complaints.Casino, was created to become your reliable partner in resolving any disputes with online casinos. We are an independent platform where every player can be heard. Our mission is to help you achieve justice if you are faced with illegal actions from the gambling establishment. If the casino ignores the request or refuses to dialogue, we do not hesitate to add it to our blacklist (insert link), warning other players about the possible risks.How to write a complaint about an online casino?
Filing a complaint on our website is a simple and straightforward
process designed to help you report your concern as quickly as possible.
All you need to do is click on the "File a complaint" button and set out
the essence of your problem in as much detail as possible, attaching all
the evidence you have: screenshots of correspondence with support,
transaction history, and any other materials that can help resolve the
issue. The more details you provide, the better the chances of
successfully resolving your situation.What happens after I create a complaint?
As soon as your complaint is published, our team will get to work immediately. We will carefully study all the materials provided by you and contact the official representative of the online casino for clarification on your issue. The entire negotiation process will be completely transparent to you – you will be able to track the status of your complaint and see all the responses from the casino. Our goal is to achieve a fair solution as soon as possible.What is the probability of a positive outcome?
We are proud to say that more than 80% of complaints filed on our site find their fair solution. Such a high rate is achieved thanks to our reputation and established contacts with industry representatives. However, it is important to understand that a positive outcome largely depends on whether you have violated the terms and conditions of the casino. The casino has every right to create several accounts (multi-accounting), abuse bonuses or provide false data during registration. If you are sure that you are right and have not violated the established rules, your chances of success are very high. For more information on how it works, see How It Work?
Written By
James Carter
Position
Content Maker
Updated on
16 May 2025
FAQ
How long does it take to process a complaint?
Is it really free?
What should I do if the casino does not respond to my claim?
Can I file a complaint anonymously?
Can casinos punish me in any way for complaining on your site?
What should I do if I forgot to attach important evidence when filing a complaint?
The casino accuses me of creating a multi-account, but I only have one. What should I do?
I won with a bonus and now the casino doesn't want to pay. Do I have a chance?
Does your work affect the reputation of the casino?
What should I do if I am unhappy with the outcome of my complaint?
My problem seems insignificant. Should I file a complaint at all?
What is your main difference from other similar sites?