Complaint in review
Account restricted while I was trying to withdraw €1,600
My account was restricted after I requested €1,600. The message said a review was underway without identifying its category. I cannot open the payment history. I want a copy of the relevant entries and a clear explanation of the steps needed to settle the balance.
16 views
3 comments
The conversation
3 replies · Oldest firstIn this caseNora_Stone · PlayerOlivia Chen · Case manager
Public replies from the player, the casino and the complaints team.
Follow the case, without joining the dispute
Replies are reserved for the player, assigned representatives and invited case participants.
Please identify the kind of review and how the player can obtain the balance and payment records while access is restricted.
Account support is reviewing the restriction and will send the information that can be shared privately.
I have supplied the registered account details through support. I am waiting for the written explanation.