Complaint in review
Bank transfer still missing after the stated processing window
A euro bank withdrawal was marked processed, but the bank has not located it. I counted banking days separately from the time the casino took to approve it. Support has not yet supplied a reference that the receiving bank recognises.
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The conversation
3 replies · Oldest firstIn this caseTheo_Coast · PlayerOlivia Chen · Case manager
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Please provide the dispatch date, receiving bank route and a usable transfer reference through the private channel.
The provider has been asked to supply a bank trace.
My bank is ready to check once the trace details arrive. The €760 is still missing.