Complaint in review
Bonus winnings removed without a named game-session record
My promotional winnings were removed and the reply referred to a restricted activity. It did not name the session or transaction. I saved the promotion name and start time and asked for the specific record used to make the decision.
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The conversation
3 replies · Oldest firstIn this caseFernSignal · PlayerLiam Taylor · Case manager
Public replies from the player, the casino and the complaints team.
Follow the case, without joining the dispute
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Please identify the disputed session and the exact offer condition, rather than only referring to general bonus rules.
The promotion and game-session records have been requested for review.
I added the activation time. I have not yet received the session details.