Unresolved complaint
€2,200 deduction unresolved without a specific rule and transaction
A €2,200 balance deduction was described as a bonus-rule issue. I asked for the exact condition, active offer and transaction said to breach it. The information available in the discussion did not identify all three, so I could not assess the deduction.
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2 replies · Oldest firstIn this caseRowanVale · PlayerOlivia Chen · Case manager
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Please link the deduction to the applicable condition and a specific account transaction.
I still only have the general statement about bonus rules. I have not received a transaction-level explanation.