Unresolved complaint
Closed account balance still lacks a settlement explanation
My account was closed with €930 showing in the last balance record I saved. I asked whether the balance would be returned or withheld and for the reason in writing. I could no longer download the transaction history after closure.
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The conversation
3 replies · Oldest firstIn this caseSilverAcre · PlayerLiam Taylor · Case manager
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Please provide a final balance statement and explain any decision to retain or return the funds.
The closure was referred for an account review.
I have not received a settlement statement or payment. I still cannot access the history.