Complaint not upheld
Network fee difference explained; duplicate amount claim not upheld
I initially thought part of a Bitcoin withdrawal was missing because I compared the requested amount with the wallet display. I asked for the transaction outputs and fee information so I could distinguish the received payment from the network costs.
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3 replies · Oldest firstIn this caseOakVector · PlayerOlivia Chen · Case manager
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Please compare the destination output, requested withdrawal and disclosed fee rather than only the wallet display total.
The transaction reference and the fee information applicable to the request were supplied.
I can reconcile the payment using those details. I do not have a separate unpaid amount to pursue.