Unresolved complaint
USDT deposit remains uncredited after the network details were supplied
A 350 USDT deposit was not credited. I supplied the transaction hash and the network selected in my wallet, along with the deposit instructions I had saved. I asked support to confirm whether they could locate the payment or explain the precise mismatch.
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3 replies · Oldest firstIn this casePollenChain · PlayerOlivia Chen · Case manager
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Please compare the supplied network and destination with the deposit instructions, and explain any recovery limitation specifically.
The transfer details were sent to the relevant payment team.
The balance is unchanged and I have not received a clear matching or mismatch explanation.