Resolved complaint
Conflicting verification status corrected without a payment claim
The account screen showed accepted documents while support messages continued asking for the same upload. I was not requesting a payment in this case. I wanted the conflicting verification record corrected and confirmation of whether anything else was required.
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3 replies · Oldest firstIn this caseAlma_Moon · PlayerOlivia Chen · Case manager
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Please reconcile the accepted document screen with the outstanding support request and name any genuinely missing item.
The duplicate request was removed after the verification record was checked.
The screen and the support response now agree. No further document has been requested.