Unresolved complaint
No dispatch evidence for a 0.018 BTC withdrawal
My 0.018 BTC request remained approved without a transaction hash. The support replies said payments were checking it but did not establish that a transfer had been broadcast. I asked for a definite processing answer and preserved the cashier entry.
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The conversation
3 replies · Oldest firstIn this caseEastwardFox · PlayerLiam Taylor · Case manager
Public replies from the player, the casino and the complaints team.
Follow the case, without joining the dispute
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Please either provide an outgoing transaction hash or state clearly that the request has not been dispatched.
The request was referred to the payments team for further checking.
No hash or payment has arrived. The status in my account has not changed.