Resolved complaint
Account email corrected and access restored
I could not complete sign-in because account messages were being sent to an old address. Support needed an ownership check, but the first instructions sent me back to the same inaccessible inbox. I asked for an alternative secure way to correct the contact record.
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The conversation
3 replies · Oldest firstIn this caseSven_J · PlayerLiam Taylor · Case manager
Public replies from the player, the casino and the complaints team.
Follow the case, without joining the dispute
Replies are reserved for the player, assigned representatives and invited case participants.
This is an access issue without a monetary claim. Please offer a secure ownership check that does not require the unavailable inbox.
The account holder completed an alternative verification and the contact address was corrected.
I can receive account messages again and sign in. No payment was part of this request.