Resolved complaint
€460 received after the address check was clarified
My withdrawal stopped at an address check even though the profile address was correct. I needed to know which part of the statement had to remain visible. I wanted to provide sufficient evidence through the secure upload without exposing unnecessary banking information.
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The conversation
3 replies · Oldest firstIn this caseLinnea_S · PlayerLiam Taylor · Case manager
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Please explain the required fields and the secure upload route, including whether unrelated transactions can be hidden.
Support supplied a document checklist and accepted the replacement through the account upload.
Verification is complete and I received €460. The clearer checklist solved the delay.