Resolved complaint
A disputed bonus deduction was corrected after the bet log review
A €1,250 deduction was linked to a promotional rule, but the initial answer did not identify the relevant bet. I requested the activation record and transaction log because the session I remembered did not match the reason in the email.
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3 replies · Oldest firstIn this caseMarta_Q · PlayerOlivia Chen · Case manager
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Please compare the named transaction with the promotion active at that time and explain the result.
The transaction review found the deduction needed correction. The balance was reinstated and the requested withdrawal processed.
I received the €1,250 withdrawal. I am confirming money received, not only a restored account balance.