Complaint in review
Cannot access withdrawal history after closing my account
After asking to close my account, I could no longer reach the cashier or download my history. I believe €210 remained in the account. I contacted support from the registered email address to request a balance statement and the process for returning it without reopening play.
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The conversation
3 replies · Oldest firstIn this caseHannah_P · PlayerLiam Taylor · Case manager
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Please provide the closing balance and a secure process for any ownership checks. The request does not ask to reopen gambling access.
We have asked account support to confirm the balance and arrange the appropriate private verification.
A balance statement is what I need first. I do not want my account reopened for play.