Resolved complaint
Card payment returned after a failed deposit
A card payment was taken but the casino deposit failed. The transaction had moved beyond a temporary bank hold. I asked support to locate the payment and confirm whether it would be credited or reversed, with a reference I could discuss with my bank.
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The conversation
3 replies · Oldest firstIn this caseNico_B · PlayerOlivia Chen · Case manager
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Please distinguish a card authorisation hold from a settled payment and identify any reversal.
The provider confirmed a reversal and supplied the reference to the registered account holder.
The €85 reversal now appears on my statement. There is no remaining deposit claim.