Complaint not upheld
Second submission closed after the same payment was confirmed
I opened a second complaint when I could not find the first support conversation. Both submissions concerned the same €240 withdrawal. I asked the team to check whether there were two separate requests or just a duplicated discussion.
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The conversation
3 replies · Oldest firstIn this caseFreya_C · PlayerOlivia Chen · Case manager
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Follow the case, without joining the dispute
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We compared the request identifiers to establish whether this is a new payment dispute.
Both references relate to the same withdrawal, already addressed in the original conversation.
It is the same payment. I have received it and do not need a second complaint kept open.