Unresolved complaint
No complete trace for the remaining €410 transfer
A €410 transfer was marked complete but did not appear on the receiving account. I requested a reference usable by the bank. The material available in this conversation did not establish receipt or provide a successful trace, so I could not reconcile the missing amount.
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3 replies · Oldest firstIn this caseRonan_D · PlayerOlivia Chen · Case manager
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Please provide a usable bank reference and clarify whether a return or rejection was received.
We have requested further information from the payment provider.
I have still not received the transfer or enough information for my bank to locate it.