Resolved complaint
C$720 withdrawal received after card ownership verification
My identity check was complete, but the withdrawal still needed evidence that I owned the depositing card. The first reply repeated the identity instructions. I asked support to separate the outstanding payment-method check from the documents already accepted.
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The conversation
3 replies · Oldest firstIn this caseMapleFern · PlayerLiam Taylor · Case manager
Public replies from the player, the casino and the complaints team.
Follow the case, without joining the dispute
Replies are reserved for the player, assigned representatives and invited case participants.
Please identify the remaining card-ownership requirement and avoid requesting identity evidence already accepted.
The payments check is complete. A confirmation was sent through the support channel.
C$720 has reached my payment account. There is nothing left outstanding in this complaint.