Resolved complaint
€980 bank payment located after a reference was supplied
The cashier said my withdrawal was processed, while my bank initially found no incoming transfer. I asked for the actual transfer reference and value date so the bank could check the payment rather than repeat a general waiting period.
64 views
3 comments
The conversation
3 replies · Oldest firstIn this caseOliver_K · PlayerOlivia Chen · Case manager
Public replies from the player, the casino and the complaints team.
Follow the case, without joining the dispute
Replies are reserved for the player, assigned representatives and invited case participants.
A processing label alone does not establish receipt. Please supply a traceable payment reference privately.
The banking reference and value date have been provided through the support ticket.
My bank located the transfer using that reference. The full €980 has arrived.