Resolved complaint
Support supplied the missing session and balance history
The account history view did not show the period I needed to understand a balance change. I requested a downloadable session record and an explanation of the adjustment. I was asking for information first, with no payment amount established.
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The conversation
3 replies · Oldest firstIn this caseAmberTrail · PlayerLiam Taylor · Case manager
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Follow the case, without joining the dispute
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Please provide the relevant session record privately and identify the adjustment entry in plain language.
The requested record and an explanation of the adjustment were sent to the registered address.
I received the record and it answers my question. I am not pursuing a monetary claim.