Complaint in review
Waiting for the date of the next withdrawal instalment
My larger withdrawal is being paid in instalments. The first payment arrived, leaving €1,800 pending. Support referred to a weekly limit but did not identify when that period resets. I am asking for the remaining schedule, not disputing the payment already received.
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3 replies · Oldest firstIn this caseAnton_F · PlayerOlivia Chen · Case manager
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Please identify the limit period applied and give the next eligible processing date for the remaining amount.
The payments team is checking the previous instalment against the account limit period.
I have supplied the first payment date. The outstanding balance is still €1,800.