Resolved complaint
Casino reports €300 sent; player confirmation is still pending
My €300 request was cancelled after a payment-method change. I submitted a replacement and asked support to explain which request would be processed so that the two entries were not mistaken for duplicate withdrawals.
34 views
2 comments
The conversation
2 replies · Oldest firstIn this caseElias_R · PlayerOlivia Chen · Case manager
Public replies from the player, the casino and the complaints team.
Follow the case, without joining the dispute
Replies are reserved for the player, assigned representatives and invited case participants.
Please identify the valid request and its current payment status. Keep the cancelled entry separate.
The replacement request has been sent and its reference was provided to the player.