Resolved complaint
Account access restored after a contact-detail correction
I could not receive the account verification message after changing my email address. Support sent me between the sign-in and verification screens without explaining which address was active. I wanted access restored and my contact information corrected. This complaint did not request a payment.
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3 replies · Oldest firstIn this caseMika_F · PlayerOlivia Chen · Case manager
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This is an access complaint with no monetary claim. Please resolve the contact-record mismatch through a private verification channel.
The account email record has been corrected after verification. The player can use the updated sign-in process.
I can sign in again and the correct address is shown. This solves the issue I reported.