Unresolved complaint
A$900 account balance remains disputed after closure
My account was closed while A$900 remained in the balance. I accepted that access might not be restored, but asked what would happen to the funds. The response addressed account access without answering the balance question. I wanted a clear final decision on the money still shown in my last screenshot.
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3 replies · Oldest firstIn this caseSamCoast · PlayerOlivia Chen · Case manager
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The remaining issue is the balance, not whether the account must be reopened. We requested a separate written decision on the disputed A$900.
The account closure remains in place. We have referred the balance question for further review.
No subsequent balance decision was supplied. The monetary dispute remains unresolved.