Unresolved complaint
No explanation for a €1,260 balance deduction
A €1,260 balance was removed and support cited promotional rules. I requested the applicable offer, the exact condition and the transaction it considered a breach. The replies did not identify those details. I disputed the deduction because I could not assess the decision from the explanation provided.
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The conversation
3 replies · Oldest firstIn this caseLeoD · PlayerLiam Taylor · Case manager
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We asked for the offer version, disputed transaction and exact condition relied upon. These details were needed to review the player’s concern.
I still have only the general message about promotional terms. No transaction details or payment have arrived.
Closed as unresolved on the information available. This records the outcome of this case, not a general determination about every customer account.