Complaint not upheld
Duplicate complaint closed; the original case remains active
I submitted a second complaint about the remaining withdrawal because I could not find my original case immediately. Both submissions concern the same €1,000 and the same request. After the team located the original discussion, I agreed to continue there so that the replies remain in one place.
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The conversation
2 replies · Oldest firstIn this caseMarcoFollowup · PlayerLiam Taylor · Case manager
Public replies from the player, the casino and the complaints team.
Follow the case, without joining the dispute
Replies are reserved for the player, assigned representatives and invited case participants.
This duplicates an existing withdrawal case. We will keep the substantive discussion on the original case so neither the amount nor the outcome is counted twice.
Understood. I found the original discussion and will add my updates there.