Complaint not upheld
Requested review could not proceed without the transaction details
I reported a missing $75 amount but did not have the transaction date or a clear description of whether it was a deposit, withdrawal or game result. The team asked for the relevant account-history entry. I could not provide enough information to identify the event for review.
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3 replies · Oldest firstIn this caseJules_B · PlayerOlivia Chen · Case manager
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Please identify the transaction type, approximate date and account-history entry. Do not post private login or payment details.
I cannot locate the entry or identify the date at the moment.
There is not enough information to investigate this specific event. A new review can be requested if the transaction details become available.