Resolved complaint
C$1,400 paid after a payment-method verification check
Identity verification was accepted, but my C$1,400 withdrawal did not move. The additional requirement was payment-method ownership, which had not been explained in the original reply. I asked for one complete list of the remaining requirements and confirmation that the uploaded information was sufficient.
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The conversation
3 replies · Oldest firstIn this caseAlex_N · PlayerOlivia Chen · Case manager
Public replies from the player, the casino and the complaints team.
Follow the case, without joining the dispute
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We clarified which verification stage was still open. Documents should go through the secure casino channel, not this public discussion.
The payment-method check is complete and the withdrawal has been processed.
I received C$1,400 today. There is no remaining amount disputed in this case.