Resolved complaint
Casino reports a €500 payment; player confirmation is pending
My €500 request was cancelled and I was asked to submit it again. The second request showed processing for several days. I asked the casino to explain the cancellation and identify the payment status rather than restart the same process again.
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The conversation
3 replies · Oldest firstIn this caseDanielL · PlayerLiam Taylor · Case manager
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We requested the reason for the cancellation and the status of the replacement request.
The replacement withdrawal has been processed. A payment reference was sent to the registered email address.
The casino has reported a payment. We still need the player to confirm receipt; the displayed amount must not be counted as a confirmed return yet.