Complaint in review
My second €1,000 withdrawal instalment has not arrived
A €3,000 withdrawal was split into payments. I received the first €2,000, but the remaining €1,000 is still in my account history as pending. Support referred to withdrawal limits without identifying the next eligible payment date. I am not disputing the first payment. I need a schedule for the remaining balance and confirmation that no new verification is needed.
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The conversation
3 replies · Oldest firstIn this caseMarco_77 · PlayerLiam Taylor · Case manager
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We have separated the received instalment from the €1,000 still being disputed. Rooster Bet, please confirm the next eligible processing date and whether any verification requirement remains.
We are checking the remaining request with the payments team. We will return with the processing status and the limit period applied to this account.
Thank you. I checked again this morning and the remaining request is still pending.